Shipping + Returns
Shipping: All orders are currently shipped via USPS Priority Mail and are fully insured. International orders are shipped USPS, and will be transferred to your national postal service upon clearing customs. You are responsible for paying customs fees if applicable. If there is a service you prefer to ship with, please let me know before ordering!
Addresses: Please double and triple check your addresses. If you pay with PayPal, whatever shipping address is on file with them will be imported to your order with me. Make sure these are up to date! If you receive your order confirmation and see that the address is incorrect, contact me ASAP so I can remedy the issue before shipment. I am not responsible for items sent to an incorrect address.
Lost packages: If the postal service lost the package, I will file a claim with them as every package is insured. If the package went missing after delivery, unfortunately there is nothing I or the postal service can to do about this. Check with your neighbors to see if it was delivered to or received by one of them. I am not responsible for orders shipped to an incorrect address, so please check that your address is correct at checkout.
Returns: Due to the intimate nature of lingerie, and the custom nature of other items, no returns are accepted and all sales are final. In the unlikely event that you were sent the wrong item or size, I will make sure you get the correct item. Please make sure any sizing questions or other concerns are addressed before placing your order! I'm just an email away.